Entry Info

If you cannot participate in the event, entry fee refunds are available in accordance with the below stated Athlete Withdrawal dates only. After the stipulated dates, entry fees are non-refundable for withdrawals initiated by the athlete. Requests for refunds must be notified to the organiser via email QueenstownMarathon@ironman.com

Eligible Athlete Withdrawal Refunds

Where eligible, please allow up to 30 business days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, it is the athlete’s responsibility to notify our customer service team when requesting the eligible refund.

**The following additional purchases paid for at the time of entry (if any) will be refunded in addition to the entry fee: Official Event Photographer photo packages. Any other additional purchases, already paid for on your behalf by the Event Operator to a third party service provider such as medal engraving, shuttle bus tickets, squad run, are not refundable.

**Athletes who have deferred or transferred into this event from a previous year or entered the event through the use of an Event Credit are not eligible for athlete withdrawal refunds.

Please note:  It is each athlete’s sole responsibility to ensure that they can attend (including Athlete Check-In during specified times) and compete in the event on the day. Other than as provided for in the Athlete Withdrawal program set out above, no refunds will be given for change of mind, change of personal circumstances, or injury. 

If you decide to withdraw at the event after collecting your race kit at Check-In or need to withdraw on race day, your details must be recorded by the Drop Out Clerk located at Event Information.  

ROAD RUNNING PREGNANCY POLICY

• For Athletes that become pregnant after registering for NZ Sotheby's International Realty Queenstown Marathon presented by ASICS: Event Organiser will provide a refund of the entry fee with proof of pregnancy or birth certificate of new child(ren).

• For Athletes that are adopting or birthing via surrogacy: Event Organiser will provide a refund of the entry fee with proof of surrogacy birth or adoption within three months prior, or two months post-event date.

Verification

Athletes are required to provide written confirmation, by a qualified person or through official documentation, of the relevant circumstance e.g. medical note signed by a doctor, physician or registered midwife.

Event Organiser reserves the right to request additional verification of the relevant circumstances and may deny a refund request if the documentation provided is deemed insufficient.

Athletes can request to transfer their entry to a lesser or greater race distance up until such time as that race distance is sold out, subject to the following terms:

• To request a transfer from one race distance to another, athletes must log into their MyEvents account and select Change Category on or before 13 November 2024. After this date, such requests can only be made at the Help Desk at Athlete Check-in.
• Transferring to a greater distance: Where an athlete requests to transfer to a greater distance and space is available, the athlete is required to pay the difference in entry fees between the two distances.
• Transferring to a shorter distance: Where an athlete requests to transfer to a shorter distance event and space is available, the difference in entry fees will not be refunded.

**As stated in the Event Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course.

Download the 2024 Athlete Waiver

DOWNLOAD THE 2024 KIDS ATHLETE WAIVER

ACTIVE Refund is an optional purchase which may make your registration fee, and certain additional purchases, eligible for a refund if you are no longer able to attend your event for any reason (subject to the ACTIVE Refund Terms and Conditions). ACTIVE Refund requests must be submitted via the ACTIVE Refund website no less than midnight 48 hours prior to the activity start date. If available for your event registration, you will see the option to purchase ACTIVE Refund during check-out of your registration. Please note this program is run exclusively through ACTIVE Refund and all questions regarding ACTIVE Refund should be directed to support@active.com.

Transfer your entry to someone else 

Athletes can transfer their race entry to someone else in accordance with the below stated Person to Person Transfer date: 

• Person to Person transfers accepted up until 5:00pm (NZT) on 13 November 2024. No Person to Person transfers accepted after this date. 
• A transfer fee of $27NZD including all fees and taxes will be charged to the withdrawing athlete. 
• Athletes can formally transfer their entry to someone else within the same distance event already entered. 
• Additional purchases paid for at the time of entry (if any) which are paid by the Event Operator to a third-party are not refundable and will not be transferred with your entry. These non-refundable additional purchases include:
  • Pre-purchased photo packs (please contact Sportograf directly)
  • Donations
  • Training Packages
  • Your options regarding refunds for merchandise purchased during registration are outlined in the Online Stores Terms and Conditions available via Terms & Conditions – IRONMAN Store | Oceania. Please note that refunds are not offered for change of mind merchandise purchases.
• It is not possible to transfer your entry to someone else who is wanting to do a different distance event (i.e. Full Marathon to Half Marathon). 
• To transfer an entry to someone else, the initial registrant must log in to their MyEvents account, select ‘Transfer Registration’ and follow the necessary steps. Please note: the receiving athlete will be sent a link to complete the registration and will need to pay for the entry (at the current entry price advertised at https://queenstown-marathon.co.nz/entry-info/) in order for the transfer to process, then the original athlete will be refunded their entry fee less the $27NZD including all fees and taxes transfer fee. 
• Athletes who deferred into this event, are required to contact queenstownmarathon@ironman.com to request Person to Person transfer.  

**As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course

The safety of all athletes on course is our priority. Our event team considers each race/event individually to determine the entry requirements. Due to course conditions (including insert reasons, which may include multiple laps of the track, density of athletes and tight corners) the NZ Sotheby's International Realty Queenstown Marathon is not suitable to be completed using wheelchairs (racing and non-racing) or with prams. While this race is not suitable, our goal is to make everyone’s racing dreams a reality so if you would like information on other events where the course is able to accommodate wheelchair participation or any other course accessibility needs, please email us at: queenstownmarathon@ironman.com